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Frequently Asked Questions

All

I’m getting ready for Summer— what if I want to take two workouts in a day?


Take as many as you'd like! Just remember– recovery counts towards progress, too.




I have more questions or feedback!


We're here for you! I'm happy to answer any questions, and I'll add any helpful ones to this FAQ as they come in :D Email us at info@etonefitness.com, and we'll be happy to help!




I'm trying to book, but it's asking me to pay...


Make sure you log in first! Set up your new eTONE Log In at sutrapro.com/forgotpass Still having trouble? Quit your browser and then reopen etonefitness.com/bookonline This has solved the issue for everyone so far!




I pre-booked classes in April, am I still enrolled?


Yes! I went through an manually added everyone who pre-booked to their desired classes. :D




Oops! I can't make a class I booked, what do I do?


Same as before, just make sure you cancel your reservation at least 2 hours before class time to avoid losing a class. From the " Book Class" Page (or anywhere you are logged in), select "Bookings" from the icon with your initial in it. All of your booked classes will load here. To cancel one, select the three dot menu on the right of the class, then click "Cancel."




Running late, but I still want to jump in class! Can I still sign up?!


GREAT NEWS! You are now able to book in to class even AFTER the class has started! Such an upgrade from the hard start time that used to be in place. You'll be able to sign up until 30 minutes past the class start time.... I guess something is better than nothing?! lol




How do I join class?


You'll get a link from hello@sutra.fit when you register for class, so you can one-click add it to your calendar right away. Don't worry! You'll get another reminder email 45 minutes before class time starts with a link there, too. We know emails get lost ;)




What are the differences in Sutra?


1. They're NICE! Created by two sweetheart genuises out of California, this duo is ready to do anything possible to help you, our eTONE members, have the best booking experience possible. 2. The old eTONE Booking App is retired! If you like the "App Booking" feel, check out of our FAQ "Add eTONE Booking like an App to your home screen" for a how-to on keeping us on your home screen 3. You can now upgrade, downgrade, or cancel your own membership at any time (prior to your bill date), giving you all the flexibility over what option you want for each month 4. They're prettier. Like way prettier. 5. You can sign up for class even AFTER the class starts! You'll have until 30 minutes after the class begins to sign up and get your link. 6. Links! You'll get the class link when you book your class (so you can add it to your calendar immediately), and you'll also get a reminder link 45 minutes before the class starts (45, not the hour that you're used to!) These emails will come from hello@sutra.fit. 7. A beautifully integrated On Demand experience. Plus! Recurring Memberships and Package Holders can now use their purchased classes to view On Demand workouts, any time! *BONUS!* As a thank you for transitioning over with us, we are giving every recurring eTONE Member UNLIMITED access to the On Demand library for the next 6 weeks! I'll be adding on a special FREE membership for you, good from April 20th-May 31st. Just a little encouragement to KEEP AT IT while I'm on leave ;) 8. No more issues with a Mindbody universal login (iykyk. yuck!) 9. Time Zone Correction! For our amazing members back east (and in Australia!), all booking is time-zone corrected, so no matter where you are, you'll see our classes listed in YOUR timezone, and be able to book whenever you'd like! For example, if you're in New York and see a 12p class on the schedule, that's 12p EST, so you can sign up any time up until 12:30p! Better late than never ;) 10. High Def! Your Zoom quality will now be 4x better than what you've experienced in classes before! 11. A beautifully upgraded website, designed to make your experience as easy as possible. 12. Lots more on the backend that will help ME better help YOU!




My log in isn't working!


Oops! Before your log in will work, you need to visit sutrapro.com/forgotpass to create a password. Enter the same email address you've always used with eTONE, to make sure your membership data transfers over. Create a password for yourself, and you'll be able to log in!




What about class counts


So. Good news bad news. Mindbody doesn't share with us a summary of your class counts, that's only something you can see. BUT, if you screenshot your class count now, I'll make sure to add it into your account on the back end, or better yet, you'll be able to track it in our new eTONE App!




FIRST THINGS FIRST! Get your Log In


You'll need to create a new password to access your account (sorry I couldn't transfer your passwords, but that's how seriously we take security!) Go to sutrapro.com/forgotpass and enter the same email address you've always used for eTONE, then just click "Reset Password." You'll get an email to create your new password (feel free to keep it the same as your old one), and you're good to go! All of your contact information, stored credit card data, and membership has been seemlessly transfered over for you, so your bill date, remaining classes, etc have all remained.




Where do I book my classes now?


Just click "Book Class" at the top of the page! ALL booking can now be done directly through our etonefitness.com website. Pick your class, use your login, and you're good to go! You'll get a confirmation with a link, and another reminder email with a link 45 minutes before class starts.




Add eTONE Booking like an App to your home screen


We'll be replacing the old eTONE App (teal with a black logo) with a bright new shiny app that does EVERYTHING you ever wanted from Fitness and Motivation! In the meantime, if you like the simplicity of "App Style" booking, try this trick: - Go to etonefitness.com/bookonline on your iPhone - Press and hold the "Share" button at the bottom of your screen (looks like a square with an arrow out the top) - From the menu that pops up, select "Add to Home Screen" - Then click "Add" in the top right Boom! Take a look at your home screen, and you'll see that you now have an eTONE Logo that will function just like a booking app -- click, book, and done! You can also view all of your bookings and purchases from this screen, by clicking the icon with your initial in the top right of the page.





Viewing Workouts

Where do I watch the On Demand videos?


You can watch from a laptop or desktop by logging in with your usual eTONE Login here, or you can watch from any mobile device by simply opening your eTONE App and clicking the Video tab at the bottom. Don't see a Video tab? Just update your app! ;) You can also broadcast the videos from a mobile device to a TV or other monitor for a big-screen experience.




Can I watch on my iPhone? Android? Laptop? iPad?


Yes! You can watch from any mobile device by simply opening your eTONE App and clicking the Video tab at the bottom. Don't see a Video tab? Just update your app! ;) You can also broadcast the videos from a mobile device to a TV or other monitor for a big-screen experience.




I see On Demand Classes on the schedule. Do I have to sign up for those to view the workouts?


The On Demand Classes on the schedule are for YOUR accountability! We know how tough it is to find time to work out, so we're here to help you make time to work out. Book into the class time that works for you, just so you have that time set aside for your sweat! When it's time for your class, just sign on and select your workout! You can either select the workout of the day, or any other workout that looks good to you. Thinking you'd rather play it by ear? No problem! You have access to the On Demand Library ANY time, so you can work out whenever.




I signed up for an On Demand Class tomorrow! Where do I watch it? Where is the link?


When it's time for your class, just pop open your eTONE Fitness App Video Tab, and the workout of the day will be the first video on the list! You can also access the library by clicking here.




When can I view the On Demand Workouts? How long are they online for?


The On Demand Library is available to you 24 hours a day, 7 days a week! Once a video is posted, it will stay online for 365 days, so you can repeat your favorite workouts as many times as you want! Looking for a Sunday night sweat? Get after it! Taking a late lunch? Log in! On Demand is ALL YOURS, ALL THE TIME.




I loved the workout I did today! Can I do it again sometime?


Definitely! You can take any workouts, as many times as you'd like. A little bonus? If you're watching from a laptop or desktop, click the "<3" (heart!) and it will mark that workout as one of your favorites!




I’m getting ready for Summer— what if I want to take two workouts in a day?


Take as many as you'd like! Just remember– recovery counts towards progress, too.




We don’t play favorites, but I do like a certain Coach. Can I choose their workouts only?


We won't tell! Every class is labeled, so you can always look for classes from your go-to Coaches. Want to show them some love? "Heart" (favorite) those workouts!




How many On Demand Classes can I view per month?


One million!! Seriously though - there are no limits here, so take as many classes as you'd like! *having said that, please know that we pay per view (not you!), so tryyyy not to just aimlessly click through every single video, every single day :D





On Demand

Do On Demand Classes count as classes from my LIVE Membership?


Yes, so if you'd like to save your membership classes for LIVE workouts, purchase an On Demand subscription separately here!




Can I purchase eTONE On Demand without an eTONE LIVE Membership?


Absolutely! Just click here to purchase an Unlimited On Demand subscription for $20.




How much does On Demand Cost?


Unlimited On Demand Access is $20 per month (purchase here) Individual On Demand Classes can also be bought for $10, or rented for 24 hours for $5.




Where do I watch the On Demand videos?


You can watch from a laptop, desktop, or any mobile device by logging in with your usual eTONE Login here. You can also broadcast the videos from a mobile device to a TV or other monitor for a big-screen experience.




Can I watch on my iPhone? Android? Laptop? iPad?


Yes, yes, YES, YESSSS!!!! Click here to view the On Demand library from any device. You can also broadcast the videos from a mobile device to a TV or other monitor for a big-screen experience.




There used to be On Demand Classes on the schedule, what happened to those?


Honestly? Too many members (pre-coffee, early-risers, no doubt!) we getting the On Demand and LIVE workouts confused on the schedule, so we took the On Demand classe off. Once we have the new eTONE App, you will have an accountability mechanism built in there for staying on top of booking time for your own On Demand workouts! In the meantime, here's a pro tip: Every Sunday night, sit down with your calendar and SCHEDULE out 5 workouts. Block the time off just like you would any work meeting or school pick-up. Then HOLD TO THOSE TIMES throughout the week, and sign on to your On Demand workouts 5 minutes before your scheduled time starts!




When can I view the On Demand Workouts? How long are they online for?


The On Demand Library is available to you 24 hours a day, 7 days a week! Once a video is posted, it will stay online for 365 days, so you can repeat your favorite workouts as many times as you want! Looking for a Sunday night sweat? Get after it! Taking a late lunch? Log in! On Demand is ALL YOURS, ALL THE TIME.




I loved the workout I did today! Can I do it again sometime?


Definitely! You can take any of the workouts, as many times as you'd like.




We don’t play favorites, but I do like a certain Coach. Can I choose their workouts only?


We won't tell! Every class is labeled, so you can always look for classes from your go-to Coaches.




What is the difference between Gallery View and Coach View?


Gallery View will show other members working out alongside you (which can help remind you what movement you're in, if you space cadet for a second). Coach View shows only the Coach, if you'd like a bigger view of the Coach only. Which do you like better? We're curious!




I only have 30 minutes today. Can I take half a workout? Can I skip around in the workout?


YES! Something is better than nothing. Do what you can, pause when you need to, fast forward if you'd like -- this is YOUR time, and YOU are in control!




How many different workouts do I have to choose from?


Dozens are already uploaded, and we'll keep adding new workouts of the day, for every day!




What else does my On Demand Subscription include?


Interested in our Fit Momma Workshop? Missed a Flex Fridays? Need a Self-Care Sunday Flexibility Workshop? All these specialty classes will be posted in the Library, for you to view ANY TIME!




Where do I sign up for an eTONE On Demand Subscription?


If you're a Limitless Member, you have unlimited On Demand access already! If you're a Mezzo or Octave Member, or if you purchased a Class Pack, you can use your classes to view On Demand workouts. Looking for unlimited On Demand access, either on it's own or as a supplement to your LIVE class memebership? Click here to purchase unlimited On Demand for only $20 per month!




I already have an eTONE Live Membership. Do I have access to On Demand?


Yes! You can use your Limitless, Mezzo, and Octave Memberships to view On Demand workouts. Package-holders may also use their class packs to view On Demand workouts. Want to save money? Purchase a supplementary Unlimited On Demand subscription here so that you don't have to use your LIVE classes for On Demand viewing!




I have more questions or feedback!


We're here for you! Email us at info@etonefitness.com, and we'll be happy to help! Happy On Demand-ing!





Switching to Sutra

Where do I book my classes now?


Just click "Book Class" at the top of the page! ALL booking can now be done directly throught our etonefitness.com website. Pick your class, use your login, and you're good to go! You'll get a confirmation with a link, and another reminder email with a link 45 minutes before class starts.




What do I do with my current eTONE App?


Delete it! The old eTONE Booking App (teal icon with a black logo) is officially retired. We'll be replacing it with a bright new shiny app that does EVERYTHING you ever wanted from Fitness and Motivation. In the meantime, if you like the simplicity of "App Style" booking, try this trick! - Go to etonefitness.com/bookonline on your iPhone - Press and hold the "Share" button at the bottom of your screen (looks like a square with an arrow out the top) - From the menu that pops up, select "Add to Home Screen" - Then click "Add" in the top right Boom! Take a look at your home screen, and you'll see that you now have an eTONE Logo that will function just like a booking app -- click, book, and done! You can also view all of your bookings and purchases from this screen, by clicking the icon with your initial in the top right of the page.




FIRST THINGS FIRST! Get your Log In


You'll need to create a new password to access your account (sorry I couldn't transfer your passwords, but that's how seriously we take security!) Go to sutrapro.com/forgotpass and enter the same email address you've always used for eTONE, then just click "Reset Password." You'll get an email to create your new password (feel free to keep it the same as your old one), and you're good to go! All of your contact information, stored credit card data, and membership has been seemlessly transfered over for you, so your bill date, remaining classes, etc have all remained.




I'm trying to book, but it's asking me to pay...


Make sure you log in first! Set up your new eTONE Log In at sutrapro.com/forgotpass Still having trouble? Quit your browser and then reopen etonefitness.com/bookonline This has solved the issue for everyone so far!




I pre-booked classes in April, am I still enrolled?


Yes! I went through an manually added everyone who pre-booked to their desired classes. :D




Oops! I can't make a class I booked, what do I do?


Same as before, just make sure you cancel your reservation at least 2 hours before class time to avoid losing a class. From the "Book Class" Page (or anywhere you are logged in), select "Bookings" from the icon with your initial in it. All of your booked classes will load here. To cancel one, select the three dot menu on the right of the class, then click "Cancel."




Running late, but I still want to jump in class! Can I still sign up?!


GREAT NEWS! You are now able to book in to class even AFTER the class has started! Such an upgrade from the hard start time that used to be in place. You'll be able to sign up until 30 minutes past the class start time.... I guess something is better than nothing?! lol




How do I join class?


You'll get a link from hello@sutra.fit when you register for class, so you can one-click add it to your calendar right away. Don't worry! You'll get another reminder email 45 minutes before class time starts with a link there, too. We know emails get lost ;)




What are the differences in Sutra?


1. They're NICE! Created by two sweetheart genuises out of California, this duo is ready to do anything possible to help you, our eTONE members, have the best booking experience possible. 2. The old eTONE Booking App is retired! If you like the "App Booking" feel, check out of our FAQ " Add eTONE Booking like an App to your home screen" for a how-to on keeping us on your home screen 3. You can now upgrade, downgrade, or cancel your own membership at any time (prior to your bill date), giving you all the flexibility over what option you want for each month 4. They're prettier. Like way prettier. 5. You can sign up for class even AFTER the class starts! You'll have until 30 minutes after the class begins to sign up and get your link. 6. Links! You'll get the class link when you book your class (so you can add it to your calendar immediately), and you'll also get a reminder link 45 minutes before the class starts (45, not the hour that you're used to!) These emails will come from hello@sutra.fit. 7. A beautifully integrated On Demand experience. Plus! Recurring Memberships and Package Holders can now use their purchased classes to view On Demand workouts, any time! *BONUS!* As a thank you for transitioning over with us, we are giving every recurring eTONE Member UNLIMITED access to the On Demand library for the next 6 weeks! I'll be adding on a special FREE membership for you, good from April 20th-May 31st. Just a little encouragement to KEEP AT IT while I'm on leave ;) 8. No more issues with a Mindbody universal login (iykyk. yuck!) 9. High Def! Your Zoom quality will now be 4x better than what you've experienced in classes before! 10. A beautifully upgraded website, designed to make your experience as easy as possible. 11. Lots more on the backend that will help ME better help YOU!




My log in isn't working


Oops! Before your log in will work, you need to visit sutrapro.com/forgotpass to create a password. Enter the same email address you've always used with eTONE, to make sure your membership data transfers over. Create a password for yourself, and you'll be able to log in!




What about class counts?


So. Good news bad news. Mindbody doesn't share with us a summary of your class counts, that's only something you can see. BUT, if you screenshot your class count now, I'll make sure to add it into your account on the back end, or better yet, you'll be able to track it in our new eTONE App!




Add eTONE Booking like an App to your home screen


We'll be replacing the old eTONE App (teal with a black logo) with a bright new shiny app that does EVERYTHING you ever wanted from Fitness and Motivation! In the meantime, if you like the simplicity of "App Style" booking, try this trick: - Go to etonefitness.com/bookonline on your iPhone - Press and hold the "Share" button at the bottom of your screen (looks like a square with an arrow out the top) - From the menu that pops up, select "Add to Home Screen" - Then click "Add" in the top right Boom! Take a look at your home screen, and you'll see that you now have an eTONE Logo that will function just like a booking app -- click, book, and done! You can also view all of your bookings and purchases from this screen, by clicking the icon with your initial in the top right of the page.